01846    a2200241   4500001001100000005001700011008003900028020001800067037003700085040000700122041000800129072001500137072001300152072002100165072002100186072001900207100001800226245006900244250000600313260003200319300001000351520124300361157444110820250317100417.0250312041997GB                   eng    a9781574441109  bTaylor & FranciscGBP 105.00fBB  a01  aeng7 aTGP2thema7 aTGP2bic7 aBUS0530002bisac7 aTEC0200002bisac7 a658.5752bisac1 aJohn Terninko10aStep-by-Step QFDbCustomer-Driven Product Design, Second Edition  a2  aOxfordbRoutledgec19970731  a240 p  bWouldn't it be great if you could design a product with the customer in mind - right from the very start? Well, now there's a way: Quality Function Development, or QFD, translates the needs of the consumer directly into the design and development of new products and services. By focusing on customer needs and incorporating them into every phase of the manufacturing process, it eliminates waste and improves customer satisfaction. And that means increased sales, greater profits, and a bigger share of the market.

Step-by-Step QFD is a practical, hands-on guide to implementing QFD at any organization. Written by an expert in the field, it shoes how the intensive study of consumer needs can be used to help you dramatically outperform the competition. In fact, the strategies outlined in this book have already met with great success at a number of corporations both within and outside of the United States. This workbook includes a case study of QFD in action, 34 helpful workshops, and an analysis of the synergy between QFD, TRIZ, and Taguchi. So whether you're a QFD trainer, project manager, design engineer, or manufacturer, Step-by-Step QFD will show you how to let one voice drive your entire design process - the customer's!