01595 a2200265 4500 1317475313 20250317111559.0 250312042015GB eng 9781317475316 Taylor & Francis GBP 56.99 BB 01 eng JHB thema JHB bic BUS000000 bisac BUS069000 bisac LAN004000 bisac 658.45 bisac Ann C. Baker Catalytic Conversations Organizational Communication and Innovation 1 Oxford Routledge 20150408 208 p In today's increasingly globalized world, it is essential that people of diverse ethnicities and socio-economic backgrounds learn to work together and communicate effectively. This book offers a breakthrough approach to recognizing that differences among people are resources for organizations to tap as they strive to anticipate change and adapt rapidly in an unpredictable world. "Catalytic Conversations" provides a conceptual framework for understanding how complex communication patterns of social networks influence, and are influenced by, organizational structures. It discusses how to enhance the quality and viability of groups and organizational life by paying attention to how people talk - and do not talk - to each other. The book distinguishes between conversations that support organizational enhancement and others that inhibit innovation, and explores the complexity of organizational communication in detail. 3909 3909