01568    a2200253   4500001001100000005001700011008003900028020001800067037003600085040000700121041000800128072001500136072001300151072002100164072002100185072002100206072001800227100001700245245007300262250000600335260003200341300001000373520093100383131747530520250317111559.0250312042015GB                   eng    a9781317475309  bTaylor & FranciscGBP 56.99fBB  a01  aeng7 aJHB2thema7 aJHB2bic7 aBUS0000002bisac7 aBUS0690002bisac7 aLAN0040002bisac7 a658.452bisac1 aAnn C. Baker10aCatalytic ConversationsbOrganizational Communication and Innovation  a1  aOxfordbRoutledgec20150408  a208 p  bIn today's increasingly globalized world, it is essential that people of diverse ethnicities and socio-economic backgrounds learn to work together and communicate effectively. This book offers a breakthrough approach to recognizing that differences among people are resources for organizations to tap as they strive to anticipate change and adapt rapidly in an unpredictable world. "Catalytic Conversations" provides a conceptual framework for understanding how complex communication patterns of social networks influence, and are influenced by, organizational structures. It discusses how to enhance the quality and viability of groups and organizational life by paying attention to how people talk - and do not talk - to each other. The book distinguishes between conversations that support organizational enhancement and others that inhibit innovation, and explores the complexity of organizational communication in detail.