000			01873 a2200253 4500
001			1574441108
005			20250317100417.0
008			250312041997GB eng
020			_a9781574441109
037			_bTaylor & Francis _cGBP 105.00 _fBB
040			_a01
041			_aeng
072	7		_aTGP _2thema
072	7		_aTGP _2bic
072	7		_aBUS053000 _2bisac
072	7		_aTEC020000 _2bisac
072	7		_a658.575 _2bisac
100	1		_aJohn Terninko
245	1	0	_aStep-by-Step QFD _bCustomer-Driven Product Design, Second Edition
250			_a2
260			_aOxford _bRoutledge _c19970731
300			_a240 p
520			_bWouldn't it be great if you could design a product with the customer in mind - right from the very start? Well, now there's a way: Quality Function Development, or QFD, translates the needs of the consumer directly into the design and development of new products and services. By focusing on customer needs and incorporating them into every phase of the manufacturing process, it eliminates waste and improves customer satisfaction. And that means increased sales, greater profits, and a bigger share of the market. Step-by-Step QFD is a practical, hands-on guide to implementing QFD at any organization. Written by an expert in the field, it shoes how the intensive study of consumer needs can be used to help you dramatically outperform the competition. In fact, the strategies outlined in this book have already met with great success at a number of corporations both within and outside of the United States. This workbook includes a case study of QFD in action, 34 helpful workshops, and an analysis of the synergy between QFD, TRIZ, and Taguchi. So whether you're a QFD trainer, project manager, design engineer, or manufacturer, Step-by-Step QFD will show you how to let one voice drive your entire design process - the customer's!
999			_c3007 _d3007