000 01442 a2200301 4500
001 1498779611
005 20250317111558.0
008 250312042016GB 63 eng
020 _a9781498779616
037 _bTaylor & Francis
_cGBP 43.99
_fBB
040 _a01
041 _aeng
072 7 _aTDP
_2thema
072 7 _aTBC
_2thema
072 7 _aKJMV5
_2thema
072 7 _aTDP
_2bic
072 7 _aTBC
_2bic
072 7 _aKJMV5
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072 7 _aBUS053000
_2bisac
072 7 _aTEC009060
_2bisac
072 7 _a658.4013
_2bisac
100 1 _aDebashis Sarkar
245 1 0 _aBuilding a Lean Service Enterprise
_bReflections of a Lean Management Practitioner
250 _a1
260 _aOxford
_bProductivity Press
_c20161219
300 _a286 p
520 _bThis book provides an assorted set of reflections/lessons from the "trenches" of Lean service and brings to fore leadership challenges, new tools, and the known-unknowns (insights that very few know but many in journey of Lean transformation need to know). Lean has the ability to address a wide range of problems faced by service companies, such as: complexity reduction, sales force productivity enhancement, operations risk control, cost leadership, combining scale with flexibility, service excellence and improving employee morale and involvement. Many of the principles discussed in the book are based on the author's first-hand experience in Lean implementation.
999 _c3854
_d3854