000			02778 a2200313 4500
001			142008500X
005			20250317111603.0
008			250312042008GB eng
020			_a9781420085006
037			_bTaylor & Francis _cGBP 36.99 _fBB
040			_a01
041			_aeng
072	7		_aTDP _2thema
072	7		_aTBC _2thema
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072	7		_aKJV _2thema
072	7		_aTDP _2bic
072	7		_aTBC _2bic
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072	7		_aKJV _2bic
072	7		_aBUS053000 _2bisac
072	7		_a658.812 _2bisac
100	1		_aThomas T. Hirata
245	1	0	_aCustomer Satisfaction Planning _bEnsuring Product Quality and Safety Within Your MRP/ERP Systems
250			_a1
260			_aOxford _bProductivity Press _c20081015
300			_a116 p
520			_bFocus on Customer Satisfaction for Increased Profit Statistics show that a single satisfied customer can bring a company two new ones but one unsatisfied client can cost it four. With this principle in mind, Customer Satisfaction Planning: Ensuring Product Quality and Safety within Your MRP/ERP Systems presents a progressive, cost-cutting efficiency system that builds on material requirement planning (MRP) and enterprise resource planning (ERP) to facilitate improved customer satisfaction. The book illustrates how shifting the focus from inventory replenishment to customer service results in a better product, received exactly on time, and with actual cost. Such a change is bound to make the company grow, benefiting its employees and suppliers, as well as the surrounding community. Overhaul an Outmoded System Lack of discipline, human error, and part failures are all common to the inventory-focused MRP/ERP systems that many companies still use to plan production and keep track of materials. But these methods are based on antiquated principles and technology from the 1970s—several computer lifetimes ago. The author explains why his novel system will change the face of modern business management and details an implementation plan. He also documents the adjustments in logic and strategy through which companies can make major advances in inventory management and product assurance. For instance, in terms of manufacturing, customer satisfaction planning (CSP) improves the process by linking component orders to the parent order so a valid trail exists in the event of a recall. Developed on the basis that collecting and tracking information is considerably easier and less expensive than ever before, CSP calls for changes in receiving, inventory tracking, product management and assurance, kitting, and costing processes. These adjustments —and their resulting focus on the product and customer—make CSP the next logical step in business evolution.
999			_c4351 _d4351