000			01828 a2200277 4500
001			1846190851
005			20250317100355.0
008			250312042008xx eng
020			_a9781846190858
037			_bTaylor & Francis _cGBP 36.99 _fBB
040			_a01
041			_aeng
072	7		_aKJVN _2thema
072	7		_aMBP _2thema
072	7		_aKJVN _2bic
072	7		_aMBP _2bic
072	7		_aMED000000 _2bisac
072	7		_a362.10680941 _2bisac
100	1		_aAnne Ward Platt
245	1	0	_aConciliation in Healthcare _bv. 2, Care and Practice
250			_a1
260			_bCRC Press _c20080125
300			_a144 p
520			_bConciliation is the term used in the National Health Service to describe a particular form of dispute resolution that is used in relation to the complaints process. Conciliation has uses beyond the resolution of complaints. It can be of value in any situation where the clinical relationship has broken down. Equally, it may be used in an attempt to restore relationships as part of conflict management, either within the NHS or in other organisations where conflict or disagreement exists. This concise, practical guide clearly sets out the role of conciliation, and dispels the many misconceptions surrounding procedures and expectations. Conciliation in Healthcare provides invaluable resources for all healthcare staff involved in complaints, either from an operational, strategic or academic perspective. This includes conciliators themselves and those involved in their training, and staff with specific responsibilities for implementing complaints procedures, both in the public and private sectors. It's also highly recommended for those who provide advocacy and support for complainants, as well as those against whom complaints have been made.
700	1		_aLiam Donaldson _4A01
999			_c585 _d585