Customer Satisfaction Planning (Record no. 4351)

MARC details
000 -LEADER
fixed length control field 02778 a2200313 4500
001 - CONTROL NUMBER
control field 142008500X
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20250317111603.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 250312042008GB eng
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781420085006
037 ## - SOURCE OF ACQUISITION
Source of stock number/acquisition Taylor & Francis
Terms of availability GBP 36.99
Form of issue BB
040 ## - CATALOGING SOURCE
Original cataloging agency 01
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
072 7# - SUBJECT CATEGORY CODE
Subject category code TDP
Source thema
072 7# - SUBJECT CATEGORY CODE
Subject category code TBC
Source thema
072 7# - SUBJECT CATEGORY CODE
Subject category code KJMV5
Source thema
072 7# - SUBJECT CATEGORY CODE
Subject category code KJV
Source thema
072 7# - SUBJECT CATEGORY CODE
Subject category code TDP
Source bic
072 7# - SUBJECT CATEGORY CODE
Subject category code TBC
Source bic
072 7# - SUBJECT CATEGORY CODE
Subject category code KJMV5
Source bic
072 7# - SUBJECT CATEGORY CODE
Subject category code KJV
Source bic
072 7# - SUBJECT CATEGORY CODE
Subject category code BUS053000
Source bisac
072 7# - SUBJECT CATEGORY CODE
Subject category code 658.812
Source bisac
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Thomas T. Hirata
245 10 - TITLE STATEMENT
Title Customer Satisfaction Planning
Remainder of title Ensuring Product Quality and Safety Within Your MRP/ERP Systems
250 ## - EDITION STATEMENT
Edition statement 1
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Oxford
Name of publisher, distributor, etc. Productivity Press
Date of publication, distribution, etc. 20081015
300 ## - PHYSICAL DESCRIPTION
Extent 116 p
520 ## - SUMMARY, ETC.
Expansion of summary note Focus on Customer Satisfaction for Increased Profit Statistics show that a single satisfied customer can bring a company two new ones but one unsatisfied client can cost it four. With this principle in mind, Customer Satisfaction Planning: Ensuring Product Quality and Safety within Your MRP/ERP Systems presents a progressive, cost-cutting efficiency system that builds on material requirement planning (MRP) and enterprise resource planning (ERP) to facilitate improved customer satisfaction. The book illustrates how shifting the focus from inventory replenishment to customer service results in a better product, received exactly on time, and with actual cost. Such a change is bound to make the company grow, benefiting its employees and suppliers, as well as the surrounding community. Overhaul an Outmoded System Lack of discipline, human error, and part failures are all common to the inventory-focused MRP/ERP systems that many companies still use to plan production and keep track of materials. But these methods are based on antiquated principles and technology from the 1970s—several computer lifetimes ago. The author explains why his novel system will change the face of modern business management and details an implementation plan. He also documents the adjustments in logic and strategy through which companies can make major advances in inventory management and product assurance. For instance, in terms of manufacturing, customer satisfaction planning (CSP) improves the process by linking component orders to the parent order so a valid trail exists in the event of a recall. Developed on the basis that collecting and tracking information is considerably easier and less expensive than ever before, CSP calls for changes in receiving, inventory tracking, product management and assurance, kitting, and costing processes. These adjustments —and their resulting focus on the product and customer—make CSP the next logical step in business evolution.

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