Conciliation in Healthcare (Record no. 585)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01828 a2200277 4500 |
| 001 - CONTROL NUMBER | |
| control field | 1846190851 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250317100355.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250312042008xx eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781846190858 |
| 037 ## - SOURCE OF ACQUISITION | |
| Source of stock number/acquisition | Taylor & Francis |
| Terms of availability | GBP 36.99 |
| Form of issue | BB |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | 01 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 072 7# - SUBJECT CATEGORY CODE | |
| Subject category code | KJVN |
| Source | thema |
| 072 7# - SUBJECT CATEGORY CODE | |
| Subject category code | MBP |
| Source | thema |
| 072 7# - SUBJECT CATEGORY CODE | |
| Subject category code | KJVN |
| Source | bic |
| 072 7# - SUBJECT CATEGORY CODE | |
| Subject category code | MBP |
| Source | bic |
| 072 7# - SUBJECT CATEGORY CODE | |
| Subject category code | MED000000 |
| Source | bisac |
| 072 7# - SUBJECT CATEGORY CODE | |
| Subject category code | 362.10680941 |
| Source | bisac |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Anne Ward Platt |
| 245 10 - TITLE STATEMENT | |
| Title | Conciliation in Healthcare |
| Remainder of title | v. 2, Care and Practice |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1 |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | CRC Press |
| Date of publication, distribution, etc. | 20080125 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 144 p |
| 520 ## - SUMMARY, ETC. | |
| Expansion of summary note | Conciliation is the term used in the National Health Service to describe a particular form of dispute resolution that is used in relation to the complaints process. Conciliation has uses beyond the resolution of complaints. It can be of value in any situation where the clinical relationship has broken down. Equally, it may be used in an attempt to restore relationships as part of conflict management, either within the NHS or in other organisations where conflict or disagreement exists. This concise, practical guide clearly sets out the role of conciliation, and dispels the many misconceptions surrounding procedures and expectations. Conciliation in Healthcare provides invaluable resources for all healthcare staff involved in complaints, either from an operational, strategic or academic perspective. This includes conciliators themselves and those involved in their training, and staff with specific responsibilities for implementing complaints procedures, both in the public and private sectors. It's also highly recommended for those who provide advocacy and support for complainants, as well as those against whom complaints have been made. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Liam Donaldson |
| Relationship | A01 |
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